Terms & Conditions
Last updated: 02 December 2025
Please review these terms carefully before engaging our services. By using our consulting services, you agree to be bound by these Terms & Conditions.
By using the services of CREA-TING OÜ ("the Consultant"), you agree to the following Terms & Conditions. These apply to all consulting services, communication, proposals, and engagements unless otherwise agreed in writing.
1. Nature of Services
CREA-TING OÜ provides strategic marketing consulting and advisory services. All work is delivered on a best-effort advisory basis. The Consultant does not guarantee outcomes, including revenue, lead volume, campaign performance, or commercial results. The Client is responsible for decisions, execution, implementation, and compliance with any recommendations provided.
2. Fees, Tiers & Billing
The Consultant provides services under two billing tiers:
Expert Tier
- Billed at the published Expert hourly rate.
- Designed for foundational strategy and focused deliverables.
Premium Tier
- Billed at the published Premium hourly rate.
- Designed for multi-channel guidance, broader scope, and leadership-level support.
Packages
- Fixed-fee packages follow the price and scope as described at the time of purchase.
Billing Rules:
- Every started hour is billed in full.
- All prices are stated before VAT, unless otherwise noted.
- Third-party costs (software, ads, hosting, printing, developers, freelancers, etc.) are not included and remain the Client's responsibility.
- Invoices must be paid by the due date. Late payment may pause work until settled.
3. Scope of Work
The Consultant provides strategic marketing advisory and related consulting services. This includes, but is not limited to: marketing strategy, go-to-market planning, messaging and positioning, website and digital presence evaluation, lead generation advisory, product launch consultation, team workshops, and fractional leadership guidance.
Unless expressly agreed in writing, the Consultant does not perform operational or execution-based tasks such as:
- Web development, coding, or CMS implementation
- Graphic design, video production, or copywriting
- Advertising account management or media buying
- Ongoing content creation or social media posting
- CRM automation setup, integrations, or software configuration
- Internal project management on behalf of the Client
- Administrative or coordination duties outside the agreed scope
These activities may be provided only if mutually agreed in writing (email, proposal, or contract addendum). Any such work shall be billed at the applicable Expert or Premium Tier rate, or at a separately agreed fixed fee.
The Consultant is responsible only for the services and deliverables explicitly defined in the engagement. The Client is responsible for implementation, execution, and internal coordination unless otherwise agreed.
4. Liability & Disclaimer
To the fullest extent permitted by law:
- The Consultant is not liable for indirect, consequential, or incidental damages, including lost revenue, profit, opportunities, or reputation.
- The Consultant is not responsible for outcomes dependent on market conditions, client execution, internal processes, or third-party vendors.
- Advice is based on expertise and available information at the time; the Client assumes full responsibility for implementation.
Nothing on this website constitutes legal, regulatory, financial, or compliance advice.
5. Confidentiality
Both parties agree to maintain the confidentiality of non-public information exchanged during the engagement.
The Consultant may reference the collaboration in anonymized or general form unless the Client requests full non-disclosure in writing.
6. Intellectual Property
Upon full payment:
- Strategy, reports, frameworks, and deliverables created for the Client become the Client's property.
- The Consultant retains the right to reuse underlying methodologies, concepts, and non-client-specific materials.
7. Termination
Either party may terminate the engagement at any time by written notice. The Client must pay for all completed work and approved expenses up to the termination date. No refunds are provided for partially completed fixed-fee packages unless mutually agreed in writing.
8. Governing Law
These Terms & Conditions are governed by the laws of Estonia. Disputes will first be addressed through negotiation; if unresolved, through mediation or the competent Estonian courts.
9. Website Use
All content on this website is for informational purposes and may be updated or removed at any time. The Consultant is not responsible for external links, third-party tools, or user reliance on general information.
10. Acceptance of Terms
Using this website, requesting a proposal, engaging in consultation, or paying an invoice constitutes acceptance of these Terms & Conditions.